What we do with your data, and what we promise about your repair
Written to be read, not to be skipped. If anything here is unclear, ask us before you hand over your device.
What we collect, and why
When you use the booking form or the call-back form we collect your name, phone number, your area in Hyderabad, the device you own and the fault you describe. That is all of it. We ask for nothing else and there is no account to create.
We use it for one purpose: to contact you about your repair and to carry it out. We do not sell it, rent it, or share it for marketing. We do not send promotional messages unless you ask us to.
Both forms currently hand your details to WhatsApp so you can send them to us. Once you send that message, WhatsApp also processes it under its own privacy policy, which we do not control.
How long we keep it
Enquiries that do not become repairs are deleted within 12 months.
Repair records — device, fault, work done, parts fitted — are kept for 3 years, because that is what lets us honour a warranty claim and identify a device you bring back.
You can ask us to delete your details at any time by calling or messaging us. Where a repair record is needed for a live warranty we will tell you and keep only that.
The data on your device
We work on hardware. In the course of a repair we may need to switch a device on and confirm it boots, but we do not open, copy, browse or transfer your files, photos or messages.
Where a repair carries a genuine risk to your data we tell you before starting, and you decide whether to proceed or to back up first. For devices that are already dead, data recovery is a separate service we quote separately.
Data recovery is best-effort. We cannot and do not guarantee that data will be recoverable, and no warranty applies to recovered data itself.
Please remove any device passcode lock you can, or be prepared to supply it. Some repairs cannot be tested without it.
Diagnosis, quotes and approval
Diagnosis is free and carries no obligation. You get a fixed price before any repair work begins, and nothing is done until you approve that price.
If we find a second fault once the device is open, we stop and re-quote. We do not add charges you have not agreed to.
If we cannot repair the device, you pay nothing and it is returned to you in the condition it arrived in. This is what "no fix, no fee" means. It does not apply where a device has already been opened or worked on elsewhere and we have told you so before starting.
Pickup and delivery
Pickup and return delivery are free across Hyderabad, including the return trip if you decide not to go ahead after the quote.
We agree a collection window with you in advance. The device is checked with you at the door and its condition recorded before it leaves.
Until we have collected the device it remains your responsibility; from collection until return it is ours.
Warranty
We warrant the repair we performed and the parts we fitted for 90 days from the date you collect or receive the device.
The warranty does not cover: fresh physical damage or liquid ingress after the repair; faults in parts of the device we did not work on; software problems; or normal battery wear.
It cannot be offered on recovered data, and it is limited on boards that have already suffered liquid damage, because corrosion can continue after a clean. Where that applies we tell you before starting the work.
Warranty work is free. Bring the device back, or ask us to collect it.
Devices left with us
We will contact you on the number you gave us when your device is ready.
Devices uncollected after 90 days from the date we notify you may be subject to a storage charge. We will attempt to reach you at least three times, on separate days, before applying one.
We will not dispose of, sell or recycle a device without written notice to you and a further 30 days.
Our liability
We carry out repairs with reasonable skill and care. Where we are at fault, our liability is limited to the cost of the repair or the market value of the device, whichever is lower.
We are not liable for loss of data, loss of business, or consequential loss. This is precisely why we ask you to back up before a repair wherever it is possible to do so.
Nothing here limits your rights under the Consumer Protection Act 2019.
Independent repair
Fix My Mac Hyderabad is an independent repair workshop. We are not affiliated with, authorised by, or endorsed by Apple Inc.
Apple, Mac, MacBook, MacBook Air, MacBook Pro, iMac, Mac mini, Mac Studio, iPhone, iPad, Apple Watch, AirPods, AppleCare, Touch Bar, Face ID and True Tone are trademarks of Apple Inc., registered in the U.S. and other countries. They are used on this site only to describe the devices we repair.
If your device is still covered by Apple warranty or an active AppleCare plan, take it to Apple first. We will tell you so rather than take the job.
Questions or complaints
For anything about your data or these terms, call or message us on the number in the footer, or email the address listed there.
TODO — before launch, add: the registered business name and GSTIN, and the name and contact details of the person responsible for handling data queries, as required by the Digital Personal Data Protection Act 2023.
Still have a question?
We would rather answer it now than have you find out later.